At hercshoes.com, our goal is to ensure that you always select the right product for your needs. If you need to return an item, please review the Return Policy.
Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect, please Email Customer Service. Email: firstname.lastname@example.org. We'll solve it for you.
Once delivery has been accepted, If you want to return the item because you don’t like it or for other personal reasons，must meet the following conditions：
The item must be in new, unused. You are responsible for the cost of return shipping and the product must be in the original packaging. Items require a 30% restocking fee for returns.
All accessories included in the product's box must be returned. Accessories not included in box, those purchased separately, do not have to be returned.
Most items may be returned within 30 days of receipt for a refund. You are responsible for the cost of return shipping and the product must be in the original packaging.
PLEASE NOTE: All returns must be done within 30 days after receiving your item, and be approved by hercshoes.
Because shoes are personal items, the shoes that have been used cannot be returned.Once the product is received it will be inspected for damage and signs of use. If the item shows any signs of use, hercshoes is unfortunately not able to issue a refund. In the event your item is not returnable we will contact you and you can decide if you'd like it shipped back. You will be responsible for shipping fees to get the item back to you.
Once approved, your refund, minus any restocking fees, will be refunded to your original form of payment.
Return Shipping Fee
Unless hercshoes made an error, return freight is the customer's responsibility.
Please be sure to carefully follow all return-shipping instructions. If an item is returned to the wrong address, hercshoes reserves the right to charge for any additional shipping fees associated with shipping.
Orders canceled after the item has shipped are subject to all standard return policies. You must accept delivery, and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 30% restocking fee will apply.
Phone number: 18761608010